Booking, changes & cancellation procedure

 

Airport Transfer :

 

Customer is advised to book the bus early due to an unpredictable traffic conditions.

Please make sure that customer arrives at the airport at least few hours before the flight’s scheduled departure time :

1.5 hours for domestoc flight.

2.5 hours for international flight.

 

Booking

 

1.    Booking made  > 7 days before :

 

-       First 50% of payment, 1 day after booking.

 

-       Second 50% of payment, 7 days before usage.

 

2.    Booking made < 7 days before, full payment should be made 3 hrs after booking.

 

Payment & Tax

 

1.    PT. Laks Premium Autobus.

 

-          BCA, kemang branch, acct no : 286.301.5120

 

-          Transfer message : no booking …..

 

2.    Pph pasal 23.

 

-          Scanned npwp should be send to Laks 7 days prior to usage.

 

-          Bus tariff could be deducted by 2%.

 

-          Pph pasal 23 form (completely filled in) should be send to Laks, max 30 days after usage.

 

Usage

 

1.    All destinations start at 6.00 hrs.

 

-       < 6.00 hrs, extra hour charge.

 

-       > 6.00 hrs, according to packet (day trip).

 

-       > 6.00 hrs, counted as day 1 (overnight trip).

 

2.    All destinations ends at 00.00 hrs.

 

-          > 00.00 hrs, extra hour charge.

 

-          < 12.00 hrs, extra hour charge (overnight trip).

 

-          > 12.00 hrs, extra day charge (overnight trip).

 

3.    Extra time usage of > 15 - 60 mins : 1 hour charge.

 

Changes

 

1.    For date changes made < 7 days before : 5% charge & could be changed up to 7 days from the original date.

 

2.    Type of bus, number of bus, destination, time usage, & starting time could be change (no date change).

 

-          Based on availability.

 

-          Higher price might incur.

 

3.    For changes, call : (021) 8779 0123 / 840 3848.  Laks would send confirmation of changes from e-mail : reservation@gamya.com.

 

Cancellation & Refund

 

1.    Cancelation.

 

-          > 7 days before usage, 50% charge.

 

-          < 7 days after usage, 100% charge.

 

2.    Refund is valid only for cancellation. 

Laks would issue a bank giro & imposed a fee of IDR 50.000,- 

 

Special conditions for Ied Il Fitr days

 

1.    Booking made > 14 days before :

 

-       First 50% of payment, 1 day after booking.

 

-       Second 50% of payment, 14 days before usage.

 

2.    Booking created < 14 days before usage, full payment should be made 3 hrs after booking.

 

3.    No : changes, cancellation, refund.